Home
About Us
G2C Services
G2G Services
G2B Services
Policies
Who is Who
Tenders
Announcement CSC:
welcome to the official website of Department of Information Technology Government of Manipur..
       
Common Service Centre(CSC):

About the Scheme:
CSCs are envisioned as the front-end delivery points for Government, private and social sector services to rural citizens of India
.

The CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale.
The CSCs would provide high quality and cost-effective video, voice and data content and services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in rural areas, including application forms, certificates, and utility payments such as electricity, telephone and water bills.

The Scheme creates a conducive environment for the private sector and NGOs to play an active role in implementation of the CSC Scheme, thereby becoming a partner of the government in the development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of the CSC operator (called Village Level Entrepreneur or VLE) the Service Centre Agency (SCA), that will be responsible for a division of 500-1000 CSCs and a State Designated Agency (SDA) identified by the State Government responsible for managing the implementation over the entire State.

 VISION Back to Menu

Government of India has formulated the National e-Governance Plan (NeGP) with the vision of providing all government services in an integrated manner at the doorstep of the citizen at affordable cost. To achieve this larger mission of the NeGP, the Department of Information & Technology (DIT), Government of India, has planned to rollout out 100,000+ Common Services Centers (CSCs) in rural areas across the country.
The Common Services Centers (CSCs): 
CSCs are envisioned as the front-end delivery points for Government, private and social sector services to rural citizens of India.
The idea is to develop a platform that can enable Government, private and social sector organizations to integrate their social and commercial goals for the benefit of rural populations in the remotest corners of the country through a combination of IT as well as non-IT services. 

 The Concept Back to Menu

The Development Challenge: 
About two-thirds of India’s predominantly rural population having agriculture as its primary occupation, account for less than one-third of the National Income leading to disparity in incomes in rural and urban India. Government agencies, domestic and international institutions associated with development, and NGOs have been engaged in addressing this persistent development problem, each in their own space and time, armed with their respective development ideologies and tools. Traditional rural development interventions have centered round:
a) Rural development programmes and schemes launched either at central, state or local government level;
b) Decentralization of Planning;
c) Better enforcement of land reforms; and,
d) Greater access to credit

The strategy has been evolving with changing times and taking into its fold new approaches such as participatory local governance, community development, technology diffusion, and rural entrepreneurship. While the participatory local governance and community development approaches have been well absorbed and adopted by the Government agencies, NGOs and the grassroots alike, the induction of ICT and ‘rural entrepreneurship’ into the rural development domain has been more or less unorganized (despite the promising growth in ICT infrastructure and information system in urban areas). 
The CSCs would focus on content customization and multi- lingual delivery of end-to-end services for income enhancement in rural areas. These (CSCs) are being designed as ICT-enabled retail distribution outlets for delivery of Government, Social as well as Private Sector services in the areas of Telecom, Agriculture, Health, Education, Entertainment, FMCG products, Banking and Financial services, Utility payments, etc. Each CSC is expected to serve a cluster of 6-7 villages, thereby covering more than six lakh villages across India.
CSC as a Change Agent: 
The CSCs cannot be seen as mere service delivery points in rural India. The CSC has to be positioned as a Change Agent - that will promote rural entrepreneurship, build rural capacities and livelihoods, enable community participation and effect collective action for social change - through a bottom-up model that focuses on the rural citizen.

ICT in isolation cannot undertake such monumental socio-economic change. However, Rural Entrepreneurship driven by Government, Private and Social sector agencies, and supported by continuous capacity building and training has the power to undertake dramatic changes in rural incomes as well as attitudes. The intensity of national goals fueled by local entrepreneurial vigor can act as a powerful catalyst to empower rural India.

ICT for Rural Empowerment

ICT as an Enabler: 
ICT can be a powerful enabler of developmental goals as its use can dramatically improve communication and exchange of information for strengthening and creating new economic and social networks. ICT is pervasive and can be applied to the full range of human activity-from personal use to business and government. ICT is multifunctional and flexible, allowing for tailored solutions to meet diverse needs of the population. ICT facilitates disintermediation, as it makes it possible for users to acquire products and services directly from the original provider, reducing the need for intermediaries. ICT is fair, equal and transparent as it does not differentiate on the basis economic status, religion or castes of its users.
 Objecttives: Back to Menu

Building the Rural Hubs
The task is to integrate the commercial goals of private sector with the larger development goals of the State as well as Nation. Hence, the Scheme is being deliberately positioned as a multi-dimensional initiative:

    • Not just e-governance; Not just information; Not just digital services…
    • But all that and more based on the Community needs
  • The Scheme is not about rolling out IT Kiosks but building 100,000 rural businesses.
    • linking rural India to a basket of information, goods and  services through end-to-end demonstrable models
Rural India has several unmet needs. Be it education, health, agriculture or finance, rural India has very limited or even no access to quality services and necessary financial support to avail them. Therefore, merely driving any content and service into the CSCs will be risky in the long-term. What is needed instead is a model that can build disposable incomes while providing world-class services at affordable costs. 

 

 Stakeholders: Back to Menu

The CSC Structure: 
The Framework outlines a 3-tier structure for the CSC Scheme:
a) At the first (CSC) level would be the local Village Level Entrepreneur (VLE- loosely analogous to a franchisee), to service the rural consumer in a focused cluster of 5-6 villages.
b) At the second/middle level would be an entity termed the Service Centre Agency (SCA – loosely analogous to a franchiser) to train, manage and build the VLE businesses
c) At the third level would be the agency designated by the State- the State Designated Agency (SDA) - to facilitate implementation of the Scheme within the State, to provide policy, content and financial support to the SCAs.
A Program Management Agency (PMA) was appointed to assist the DIT in Phase I i.e. The Project Development Phase. 
The National Level Service Agency (NLSA): 
There are significant challenges in exploiting opportunities to achieve economies of scale in the identification, customization and implementation of the physical and digital infrastructure required for the project. Further, many of the potential citizen-centric services would lend themselves to aggregation at the national level. To enable the State-specific implementation plans and benefit from such economies of scale, aggregation of best practices, content providers, etc., it is expected that the PMA extend its role to a National Level Service Agency (NLSA) – and continue with the project for another 30 months.

The Special Purpose Vehicle (SPV): 
In addition to the NLSA, an SPV has been proposed for the day-to-day monitoring of the CSC Scheme, in terms of financial support, content aggregation and SCA enablement. It is suggested that the SPV would be set up during the initial implementation phase of the Scheme, but it is essentially an entity created to be an integral part of the CSC framework in-perpetuity. The SPV would undertake the following key roles and responsibilities:

a) Lay down operating and financial disciplines within the CSC system 
b) Provide a framework for collaborative decision making process 
c) Catalyze content aggregation on an on-going basis
d) Build a common “Identity” between all stakeholders to the citizens as well as lenders
State Designated Agency (SDA): 
Each State Government is requested to identify a State Designated Agency (SDA) and a Nodal Officer to represent the State and provide all State level support for smooth implementation of the CSC Scheme. As the representative of the State Government, the SDA would provide the necessary policy level support to the CSC Scheme.

  1. It will facilitate e-readiness of the State and Provide policy, regulatory and other support at State level.
  2. Facilitate integration of Government services into the CSC scheme.
  3. It will also facilitate training, capacity building and awareness about the scheme.

Service Center Agency (SCA) - The Prime Driver: 
The SCA would be the key driver of the whole CSC eco-system. The SCA would be supported by the NLSA and the respective State Level Agency (SLA) to implement the CSC Scheme in their specified areas of operations. This would include activities such as identifying the required applications and services, harnessing the State network, identifying and training the VLE, establishing the CSC (either directly or through the VLE), supplying, aggregating and updating the content.

The Village Level Entrepreneur:

The VLE is the key to the success of the CSC operations. While content and services are important, it is the VLE’s entrepreneurial ability that would ensure CSC sustainability. A good VLE would not be one who has financial muscle only, but somebody who has entrepreneurial traits, strong social commitment as well as respect within the community. The quality of service at the CSCs would be as effective as the quality of VLEs running them. Selection and proper training of the VLE therefore would play a vital role in making the CSC a success.


 

 Implementation Framework: Back to Menu

 CSC Implementation Model: Back to Menu

Public Private Partnership (PPP): 

To undertake such a mammoth task calls for participation of leading thought leaders and agencies involved in rural markets. It is proposed that a Public Private Partnership model can undertake this challenging task in the most effective way. 

A PPP is a facilitating framework that enables sustainable development by effectively leveraging limited public funds, integrating scale with efficiency; reducing life cycle costs, harnessing national resources and looping best practices, to achieve a social purpose. A PPP provides a format in which all the important stakeholders are incentivized to come together in achieving the community development goals enshrined in the project. To that effect, a PPP framework is more than a Joint Venture.


Services:

Common Service Centers are designed to be a hub for providing easy and convenient services to the citizens through remote access citizen. The basic motive is to provide easy, anywhere and anytime access to Government-To-Citizen and Business-To-Citizen  (both Information & Transactional). This would in turn reduce number of visits by citizens to a Government office / departments. It also reduces administrative burden and service fulfillment time & costs for the Government, Citizens & Businesses. Services

The Service Needs Matrix for Rural India:

Key Services to be delivered through CSC

Service Type

Service Description

Agriculture

 

Agri-consultancy

Agriculture/farming related queries and capacity building services

Sale of Agri products

Sale of quality agri-inputs

Education & Training

 

Tuitions Classes

School tuitions especially English and Maths

IT Training

Basic computer training for schools as well as young adults

Resume upload

Resume writing and online uploading services

Vocational Training Programmes

Income building vocational training programmes

Health

 

Tele-medicine

Primary healthcare

Commercial Services

 

Forms Downloads

Online downloads of forms pertaining to government schemes, education admissions, loans, etc.

Railway Tickets

Online bookings

Astrology Services

Queries and charts downloads

Digital Photos

Passport and postcard size photos

Web-surfing

Internet browsing options

Photocopy

 

DTP

Invitation cards for marriage, etc

Email/Chats

 

CD Burning

 

Entertainment

 

Movies

All kinds of movies and entertainment


 Manipur at a Glance Back to Menu

Area 22327 sq.km
Population 23,80,000
Capital Imphal
State Language Manipuri
State Emblem Kangla Shaa
State Bird Nongyeen
State Animal Sangai
State Game Manipuri Polo
State Flower Siroi Lily
Number of District 9 (Imphal East, Imphal West, Thoubal, Bishnupur, Ukhrul, Senapati, Chandel, Churachandpur, Tamenglong)
Number of Villages 2391 villages (2001 Census)
Density of Population( per Sq Km.) 107
Altitude 790mtrs.above MSL (Imphal)
Latitude 23.830N to 25.680N
Longitude 93.030E to 94.780E
Rainfall 1467.5mm (Avg.)
Rainy Season May to October
Literacy Rate 68.87
Schedule Tribes 33 (Recongised by Government)
Assembly Constituencies 60 (40 General, 19 ST, 1 SC)
Parliamentary Constituencies 2 (One for Inner and One for Outer)
National Highways 3 (39-Indo-Myanmar road, 53-New Cachar Road, 150-Jessami-Tipaimukh Road)
 Important CSC Details in Manipur Back to Menu

As per the guidelines of setting up of CSCs at the ratio of 1:6 CSCs per six Villages, altogether 399 (Three hundred& ninety-nine) CSCs inclusive of the integration of the existing 39 (Thirty nine) CICs into the CSC scheme, will be set up in all 9 districts of Manipur covering 2391 villages. 

1

State Designated Agency (SDA)

Manipur State Information Technology Society

2

State Service Agency (SCA)

M/s Zoom Developers (P) Ltd

3

National Level Service Agency (NLSA)

M/s Infrastructure Leasing and Financing Service (IL&FS)

 CSC Location Map Back to Menu

 

 

  •  

State: MANIPUR

Name of the Scheme: Common Service Centre (CSC) under the National e-Governance Plan (NeGP)

Block wise No. Of CSC to be set up in Manipur (in census villages only)

Sl No.

Name of Block

No of Villages as per Census 2001

No of CSCs to be set up

Senapati District

1

Mao Maram 

74

12

2

Paomata

20

3

3

Purul

27

5

4

Kangpokpi

122

20

5

Saitu Gamphazol

161

27

6

Saikul

221

37

District Total

625

104

Tamenglong District

7

Tousem

53

9

8

Tamei

29

5

9

Tamenglong

33

6

10

Nungba

56

9

District Total

171

29

Churachandpur District

11

Parbung

40

6

12

Thanlon

47

8

13

Henglep

118

20

14

Samulamlan

93

15

15

Churachandpur

191

32

16

Singhat

57

10

District Total

546

91

Bishnupur District

17

Bishnupur

27

5

18

Moirang

22

4

District Total

49

9

Thoubal District

19

Thoubal

66

11

20

Kakching

37

6

District Total

103

17

Imphal West District

21

Imphal West 1

99

16

22

Imphal West 2

35

6

District Total

134

22

Imphal East District

23

Jiribam

51

9

24

Imphal East 1

98

16

25

Imphal East 2

55

9

District Total

204

34

Ukhrul District

26

Chingai

27

4

27

Ukhrul

66

11

28

Kamjong

41

7

29

Phungyar

35

6

30

Kasom Khullen

29

5

District Total

198

33

Chandel District

31

Machi

59

10

32

Tengnoupal

75

13

33

Chandel

87

14

34

Chakpikarong

140

23

District Total

361

60

Grand Total

2391

399

Note:

1) One CSC will be set up for every 6(six) villages in a geographical cluster

2) Village selection will take consideration of the Commercial competitiveness, availability of suitable Village Level Entrepreneurs (VLEs), fixed and transient population, power availibilty etc

 

Back to Top

 under  DIT  DIT  Manipur  Important Links
more images >> 
 
  OTHER LINKS
Manipur State Portal
(manipurportal.mn.gov.in)
 
   
   
   
   
   
 
   
http://www.manipur.gov.in
http://www.mit.gov.in
http://www.home.nic.in
http://www.india.gov.in
india.gov.in
All rights reserved. DIT Govt. of Manipur